Help centre
Frequently asked questions
Sizes, washing, shipping and returns — the things people actually write in and ask. If your question is not here, talk to us and a person will answer.
Ordering
How big are they, really?
Mini is 15 cm (6 in) sitting, Classic is 30 cm (12 in), and Big Hug is 50 cm (20 in). We measure sitting, from the base to the top of the head, because that is how a capybara spends its time. There is a drawing to scale on every product page.
Which one should I start with?
Classic 30 cm is the one most people keep. Mini is for bags, desks and travel. Big Hug is a piece of furniture that happens to be a capybara.
What is inside the blind box?
One Classic capybara in a sealed box with no name on it. The odds are printed on the base of the box and published on the product page, because a blind box that will not tell you its odds is a lottery ticket.
Care
Can I wash it?
Yes. Cold machine wash on a gentle cycle inside a pillowcase, then air dry away from direct sun. No tumble dryer — the fur remembers heat.
Is it safe for a baby?
All features are embroidered, so there are no plastic eyes or glued parts to come loose. Even so, we recommend 3 years and up, and we do not recommend leaving any plush toy in a cot.
Shipping
Where do you ship from?
Ras Al Khaimah, United Arab Emirates, to almost everywhere. UAE and GCC orders arrive in 1–3 working days. International orders take 5–12 working days.
Is shipping free?
Free worldwide over AED 275 (about USD 75). Below that, the rate is calculated at checkout.
Can you gift wrap it?
Yes. Add a gift box and a handwritten card at checkout, and we will leave the prices off the packing slip.
Returns
What if it is smaller than I expected?
Send it back within 30 days, unwashed and with its tag, and we will refund it. This is the single most common return, which is why we publish the size drawing.
What if it arrives damaged?
Send us a photo and we will replace it. You do not need to post the damaged one back.
How long do refunds take?
We refund to the original payment method within two working days of the parcel reaching us. Your bank usually needs another three to five.