Tracking
Where is my capybara?
Every order gets a tracking link by email the moment it leaves the studio. If you have that email, the link in it is the fastest answer. If you cannot find it, the two routes below will get you there.
Two ways to find it
Signed in? Open your orders
Your account lists every order with its live status and carrier link.
Go to your accountOrdered as a guest?
Send us your order number and the email you used and we will forward the tracking link the same working day.
Email usWhat the statuses mean
Confirmed
We have the order. Nothing has been packed yet.
Packing
Being wrapped, usually within one working day.
In transit
With the carrier. The tracking link is now live.
Delivered
Signed for. If it is not with you, tell us.
Still nothing after five days?
Write to us with the order number. We will chase the carrier ourselves rather than ask you to.