Shipping policy
Every capybara leaves our workshop in Dubai wrapped in tissue and packed by hand. Here is what happens after you press checkout.
Processing time
Orders are picked and packed within 1 to 2 working days, Sunday to Thursday. Orders placed on Friday or Saturday go out on Sunday. During new series launches and the last two weeks of December, add a day or two.
United Arab Emirates
- Standard courier: 1 to 3 working days. Dhs. 15.
- Same day in Dubai for orders placed before 12pm: Dhs. 30.
- Free standard shipping on orders over Dhs. 175.
GCC
Saudi Arabia, Kuwait, Bahrain, Qatar and Oman: 3 to 6 working days, Dhs. 45. Free over Dhs. 275.
Rest of the world
Tracked international air: 7 to 14 working days, Dhs. 90. Free over Dhs. 275, which is about $75. We ship almost everywhere. If checkout will not accept your address, email us and we will find a way.
Tracking
The moment your parcel is scanned you will get an email with a tracking link. You can also follow it from your account under Orders. If the tracking has not moved for five days, tell us and we will open a case with the courier.
Customs, duties and taxes
Prices shown include UAE VAT. For orders travelling outside the GCC, any import duty or local tax is set by your country and is paid by you on delivery. We cannot predict the amount and we cannot mark parcels as gifts.
Wrong address
Check your address before you confirm. If you spot a mistake, email us within two hours and we will fix it before the parcel leaves. Once it is with the courier we cannot redirect it, and a parcel returned to us because of an incorrect address will be reshipped at your cost.
Lost or damaged in transit
If a parcel is declared lost by the courier, or arrives crushed and your capybara with it, we will replace it. Send us a photo of the box and the contents and we will take it from there.
Questions
Email hello@capybaraplushpals.com or call +971 4 555 0192, Sunday to Thursday, 9am to 6pm Gulf Standard Time.